Privacy Policy

Last updated: January 2026

1. Introduction

Schneider Electric SE (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and services.

2. Data We Collect

We collect the following categories of personal data:

Contact information: name, email address, phone number, company name, and job title provided through inquiry forms.
Usage data: pages visited, time spent, browser type, device information, and IP address collected through standard analytics.
Communication data: records of correspondence with our sales and technical support teams.

3. How We Use Your Data

We use your personal data for the following purposes:

Processing product inquiries and quotation requests
Providing technical support and consulting services
Sending relevant product updates and technical bulletins (with consent)
Improving our website functionality and user experience
Complying with legal obligations

4. Legal Basis (GDPR)

We process your personal data based on: (a) your consent, (b) performance of a contract or pre-contractual measures, (c) compliance with legal obligations, or (d) our legitimate business interests in providing network infrastructure solutions.

5. Data Sharing

We may share your data with: authorized Schneider Electric subsidiaries and regional offices, trusted service providers (CRM, email platforms, analytics), and regulatory authorities when required by law. We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described above, or as required by applicable law. Inquiry data is retained for 3 years after last contact. Marketing consent records are retained until withdrawal.

7. Your Rights

Under applicable data protection laws, you have the right to: access your data, request correction or deletion, restrict processing, data portability, and withdraw consent at any time. To exercise these rights, contact our Data Protection Officer.

8. Cookies

Our website uses essential cookies for functionality and optional analytics cookies. You can manage your cookie preferences through your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS 1.3), access controls, and regular security assessments in accordance with ISO 27001 standards.

10. Contact

Data Protection Officer: [email protected]
Schneider Electric SE, 35 rue Joseph Monier, 92500 Rueil-Malmaison, France